Posted by: David Harley | June 20, 2013

Support scams – updates

Here’s a new article by me for ESET: Support Scams: we don’t really write all the viruses…

Which includes commentary on and references to this article by Eddy Willems of GData: A curious phone call – when a help desk scammer offers you a job

Looking at some comments on the ESET blog with a view to approving them, I see that there are still plenty of these scammers active. I also noticed  a slightly different ploy mentioned:

My call started off with “we noticed that your windows updates were not being applied” and they repeatedly insisted that they were “Microsoft certified.”

That call seems to have come from, but I suggest that you don’t go there 4 rescue. Another commenter mentioned

And a hat tip to Martijn Grooten of Virus Bulletin, who directed my attention to a hilarious Twitter thread where GFI’s Chris Boyd (@paperghost) yanks some spammer’s chain: high spots include:

  • telling him to repeat instructions because i’m driving through a tunnel
  • “What can you see on your screen?” “Simpsons” “sorry sir?” “You’re a tv repair guy, right?” he’s confused now

Nice one, Chris.

David Harley
Small Blue-Green World
ESET Senior Research Fellow

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