The following links have been added to the tech support scam resources page at AVIEN:
- An interesting article by Talos with video and audio of a scammer in action, and details of this particular scamming group. Reverse Social Engineering Tech Support Scammers, by Jaime Filson and Dave Liebenberg.
- And my own commentary for ITSecurity UK: Support Scams: Talos Takes Note
- Plus an article from September 30th that I’ve seen before but don’t seem to have mentioned anywhere: David Finn for Microsoft – Microsoft hosts renowned ID theft expert to kick off expanded AARP partnership to stop tech scams. The expert in question was non other than Frank Abagnale, who led a discussion at the Redmond campus on the subject. The discussion and a subsequent workshop have been and gone, but the article includes some interesting content in its own right. For instance:
“Since May 2014, Microsoft has received over 175,000 customer complaints regarding fraudulent tech support scams. This year alone, an estimated 3.3 million people in the United States will pay more than $1.5 billion to scammers.”