Support scams are apparently not a problem that’s gone away, but they have been evolving.
An article I posted recently for ESET summarizes some recent developments, including:
- a new twist on misusing system utilities (in this case MSCONFIG) to ‘prove’ that you have a system problem, reported by Jerome Segura
- indications that recent legislation in the US may have persuaded scammers to modify their approach
- an article by ESET’s Jean-Ian Boutin on malware suggesting a convergence between genuinely malicious software and cold-call scammers
- an amusing anecdote about a fake Microsoft scammer calling real Microsoft people
Also added to the PC ‘Tech Support’ Cold-Call Scam Resources page at AVIEN.
Small Blue-Green World
ESET Senior Research Fellow