Posted by: David Harley | May 8, 2013

Support scam information updates

Support scams are apparently not a problem that’s gone away, but they have been evolving.

An article I posted recently for ESET summarizes some recent developments, including:

  • a new twist on misusing system utilities (in this case MSCONFIG) to ‘prove’ that you have a system problem, reported by Jerome Segura
  • indications that recent legislation in the US may have persuaded scammers to modify their approach
  • an article by ESET’s Jean-Ian Boutin on malware suggesting a convergence between genuinely malicious software and cold-call scammers
  • an amusing anecdote about a fake Microsoft scammer calling real Microsoft people

Support Scam Cold-Calling: the Next Generation

Also added to the PC ‘Tech Support’ Cold-Call Scam Resources page at AVIEN.

David Harley
Small Blue-Green World
ESET Senior Research Fellow

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